Frequently asked questions

Learn more about working with our team

What services do you specialize in?

We offer a range of services to correct construction defects, including:

  • Roof repair & replacement
  • Waterproofing & painting
  • Stucco repair & replacement
  • Stairways & landings
  • Balconies

These services are rooted in waterproofing each building component to increase their longevity and protect your investment. With our unique expertise, attention to detail, thorough work protocol, high-quality materials and comprehensive warranties, you can trust True Group to be a one-stop-shop for all your defect correction needs.

What sets True Group apart?

We specialize in moisture control, which accounts for the majority of structural deficiencies we encounter in building components, including roofs, stucco, stairs, windows and more.

True Group is the only contracting team in the U.S. to hold five certifications and licenses specializing in moisture control, general contracting, roofing, mold and microbial remediation. Our CEO is 1 of 10 in the U.S. to hold a Certified Moisture Control Consultant (CMCC) designation.

Our team includes experts across a vast collection of specialties, including roofing, waterproofing, framing and more. All of this specialized knowledge comes together on every project to provide the best possible outcome for your community. Beyond our expertise, True Group also owns state-of-the-art equipment allowing our team to start the project process much quicker, saving your community both time and money.

Do you provide financial assistance to associations?

We work closely with business partners in banking who can help with loans and other types of financial assistance.

How do you price your projects?

Most of our projects are priced as a lump sum bid which includes the cost of all materials and labor, eliminating the need for change orders. If an issue outside of the agreed upon scope is identified, we will work alongside the community association to make any necessary adjustments.

Who is responsible for getting the necessary permits?

True Group is responsible for each step of the process. We pull all necessary permits and record all required documentation. Our Concierge Services page on our website details how True Group is the one-stop shop for all your needs.

What type of warranty do you offer on your work?

True Group offers a No Dollar Limit Labor and Material Warranty which provides 100% coverage for replacement costs through the entire warranty period, even if a component fails shortly before it expires. This choice of warranty provides you with substantial savings in the long term, providing peace of mind for the care of your home.

How should I get in touch with you if I have a question during the project process?

We ask all customers to please call our office at (407) 291-8600 so that we can properly care for your concerns and ensure clear communication through a single channel. All calls are documented and directed through our office so we can put you in contact with the right people who can address your specific concerns, while our teams on-site can focus on working on your home quickly and efficiently.

Will the jobsite be cleaned up every day?

Yes, the jobsite will be cleaned up at the end of every workday to clear any debris or tools that were used during the process. If any heavy machinery is used, it will be relocated at the end of each workday to a designated spot on the property.

How long will it take to complete work on our property?

A detailed schedule according to the scope of work, weather permitting, will be provided in advance to your Community Association Manager.

How will updates on our project be communicated?

Notices will be posted on each building to communicate start dates and other updates. We also provide email updates to the community association manager and association Board of Directors.

Does your company have licenses and insurance to work on our community?

True Group holds all applicable insurances needed to complete this type of work while ensuring safety and compliance. We’re the only contracting team in the U.S. to hold five certifications and licenses specializing in moisture control, general contractor services, roofing, mold-related services, and microbial remediation. Read more about our qualifications on our Licenses & Certifications page. 

  • Certified General Contractor (CGC1524442)
  • Certified Roofing Contractor (CCC1331299)
  • Mold Related Services Remediator (MRSR2243)
  • Certified Moisture Consultant (CMCC)
  • Certified Microbial Remediation Supervisor (CRMS)
How will inclement weather impact your work on our community?

We closely monitor the weather forecast to ensure your home is protected from inclement weather. Our team reviews the forecast in the early morning between 6-7 a.m. every day to determine if it’s safe to begin work on your property. We decide at that time whether we are able to work that day. While we cannot guarantee the accuracy of the weather forecast, we will not risk your property to unnecessary exposure.

What should our community expect while your company is working on our property?

We do our best to limit any negative impacts to your property. You may notice some dust and noise outside while our employees are working, but rest assured that procedures are in place to limit these disruptions. Our team cleans up the jobsite of debris at the end of every workday.

What areas do you service?

We focus on Central Florida. That includes: Brevard, Citrus, Hernando, Hillsborough, Lake, Orange, Osceola, Pasco, Polk, Seminole, Sumter and Volusia.